Apple’s latest replacement program aims for the batteries of iPhone 5 devices that were sold in the first few months, specifically between September 2012 and January 2013 as the vast majority of affected devices were released around those months. This follows the power button replacement program that launched a few months ago as Apple continues to improve its customer service.
The official page for the program will tell you whether your phone is eligible or not after you provide its serial number found in the device’s About section of the Settings. Users affected by the issue can take their phones to an Apple Retail Store, an Apple-approved service provider or they can make arrangements with Apple’s support to mail their devices in. The company also recommends that users backup their data, turn off Find My iPhone service and reset the device to factory default before sending it off.
The program has already launched in the US and China and will become available in additional countries on the 29th of August. It will be available either for two years after your purchase or until the 1st of March, 2015. As Apple says, “whichever provides longer coverage”. As always, it is nice to see companies owning up to their mistakes and actually doing something to fix them and protect affected users.
Image Credit: TheUnlockr