Web Tracks 8.02

Web Tracks - Help Desk Ticket and Network Inventory Managment

Web Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with Web Tracks Inventory, you will know the user and equipment you're dealing with before you approach the problem. By using the help desk, you will also build a proprietary knowledge base tailored to your unique environment. You can also link help desk tickets to computers, peripherals and software products.

This allows you to maintain a problem history for your Web Tracks Inventory. Depending on the user license you purchase for Web Tracks, you may have multiple technicians using this feature. Web Tracks includes a powerful knowledge base that compliments the help desk. Knowledge base articles can be created from scratch, or built based upon exiting help desk requests. Through day-to-day use of the help desk, you can easily create a custom knowledge base that is tailored to your unique environment. When a technician creates a knowledge base article, he may choose whether or not end-users (as opposed to technicians) may view the article. Web Tracks provides a complete solution for your IT inventory needs. Web Tracks will facilitate the tracking of Computers, Peripherals, Software Assets and Documentation.

Web Tracks 8.02 is licensed as Shareware for the Windows operating system / platform. Web Tracks is provided as a free to try download for all software users (Shareware).