Personal Helpdesk for Outlook 5.0.239

Personal Helpdesk for Outlook - Automated personal helpdesk ticketing and issue tracking system for Outlook.

Automated personal helpdesk ticketing and issue tracking system for Outlook.

Personal Helpdesk for Outlook provides you with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. It can monitor any number of Outlook folders and mailboxes and automatically process incoming emails to support cases.

Personal Helpdesk for Outlook supports enforcement of service level agreements (SLA) in line with ITIL guidelines. With support for automated messaging and notifications using varied communication channels such as emails, phone calls or SMS, it offers you to cut the overhead of manual tasks significantly while making it easier to work flexibly.

You can customize email templates, frame predefined answers and reply to emails with a click. Personal Helpdesk for Outlook also provides a customer web interface where end-users can submit new support requests, check status of their tickets, or search through the knowledge base, all via a web browser for first level support.

For evaluating helpdesk performance, you can use the integrated OLAP statistics tool, to display and analyze support cases data in grids, charts and graphs, and extract reports and business intelligence which in-turn can ensures timely decision making for improved service.

Personal Helpdesk for Outlook will help users enable faster response time and higher productivity by improving their efficiency; thereby ensuring end-users receive better and timely service.

Personal Helpdesk for Outlook features :

- Microsoft Outlook integration
- No change required to default Outlook security settings
- Use your local PST folder, public folder or a shared mailbox
- Convert phone calls, emails, appointments, tasks to support cases
- Drag-and-drop conversion of emails to support cases
- Incoming email monitoring and automatic processing
- Import callers from local address book or GAL2
- Automatic notifications of Email and SMS3 to helpdesk events
- Assign and enforce Service Level Agreement (SLA) on support cases
- Asset Tracking and Management
- More than 30 Outlook views designed for different helpdesk perspectives
- Keywords and advanced search options in Outlook folder views
- Integrated statistics - Reporting, Charting, and Data Analysis
- Use Skype/modem phone to make outgoing calls
- Customer Web Service (CWS) - AJAX enabled ASP.NET sites through which end-users can submit, escalate, withdraw, reopen or check status on their support cases online. Include a self-service web knowledge base.
- Save support requests, KB articles or other Outlook items to filtered webpage (.htm,.html), web-archive single file (.mht), Microsoft Word documents (.doc), Adobe Portable documents (.pdf), Paper Specification documents (.xps).
- Integrated knowledge base in Outlook as well as on Web Access.
- Select a KB article, convert it to DOC, MHT, PDF or XPS document and automatically attach to emails in two clicks!
- Export cases to external database - Access®, MS SQL, MySQL, Oracle etc.
- Supports English, Español, Norwegian, Dutch, Deutsch and French languages
- Fully supports Outlook 2010

Requirements:

- Microsoft Outlook 2003 (SP2 or higher) or Microsoft Outlook 2007 or 2010
- Internet Connection
- Skype (optional)
- Speakerphone Modem (optional)

Limitations:

- 30-day trial

Personal Helpdesk for Outlook 5.0.239 is licensed as Trial for the Windows operating system / platform. Personal Helpdesk for Outlook is provided as a free to try download for all software users (Trial).