iHelpdesk 2.5 Build 1478

iHelpdesk - Easy-to-use, comprehensive and affordable help desk software.

Easy-to-use, comprehensive and affordable help desk software.

iHelpdesk is a web-based help desk software that can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.

Benefits:
Improve customer service perception and satisfaction.
Increase accessibility through a single point of contact, communication, and information.
Increase productivity of support staff by automating processes, policies, and tasks.
Improve teamwork and communication.
Reduce IT support costs.

iHelpdesk features :

- Email Management
- Manage emails from multiple sources. Built-in rules-based engine for automating processing of tickets. Full email-to-service request integration, with all emails converted to request tickets.

- Request & Problem Management
- Label, categorize, track requests and problems.

- Self-Service Portal
- Users can manage service requests via the customer portal.

- Report
- Extensive report capabilities for system data monitoring and identifying trends.

- FAQ Knowledge Base
- Users can create and search FAQ documents. It facilitates quick resolution of problems and saves time.

iHelpdesk 2.5 Build 1478 is licensed as Freeware for the Windows operating system / platform. iHelpdesk is provided as a free download for all software users (Freeware).