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Call Center Manager 8.5.2

Call Center Manager Description

Call Center Manager - An invaluable tool for all call centers in the US

An invaluable tool for all call centers in the US

If you own and/or run a call center in the US, you’re probably very familiar with the FTC’s telemarketing sales rules on intentionally abandoned or dropped calls and how important it is to follow them.

Call Center Manager is a program that can help you stay on top of everything by helping you meet the FTC’s Safe Harbor requirement for collecting and maintaining dropped call reports to ensure that you’ll always be prepared in the event that anything ever comes up, preventing possible prosecution over the accidental rule violations that occasionally just happen.

Brimming with extra features such as the ability to coach new employees over the phone without the customer being able to hear you, easy call monitoring and recording, real-time reporting of employee’s activity and availability, and a whole lot more – The Call Center Manager should definitely be installed on ever system in every call center in the US. Best of all, it’s free!

Features:

- Gives you a way to ensure you’re complying with Federal Telemarketing Rules.
- Allows you to automatically track and/or adjust your call drop thresholds and dialing pace to comply with the sales rules on dropped calls.
- Quick and easy call monitoring capabilities.
- Allows you to coach your new employees through their first few calls without the customer hearing you.
- Tracks, collects, and provides you with a statistical report that shows you your establishment’s call volumes, line usage, dropped call rates, as well as current and historical campaign performance so that you can compare your performance weekly, monthly, quarterly, etc.
- An invaluable – and completely free! – tool that every call center in the US should definitely be using.

Call Center Manager 8.5.2 is licensed as Freeware for the Windows operating system / platform. Call Center Manager is provided as a free download for all software users (Freeware).

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